Welcome to Northlight Shop

At Northlight Shop, we’re dedicated to helping you create unforgettable Christmas memories with our carefully curated collection of holiday decorations. These Terms and Conditions outline the rules and guidelines for using our website and making purchases. By accessing our site and placing orders, you agree to these terms.

Our Commitment: We believe in transparent, fair, and customer-focused policies that ensure your complete satisfaction from browsing to delivery and beyond.

User Responsibilities

As a valued customer of Northlight Shop, we ask that you:

  • Provide accurate and complete information when creating an account or placing an order
  • Maintain the confidentiality of your account credentials
  • Use our website and services in compliance with applicable laws
  • Respect our intellectual property and not misuse our content
  • Notify us immediately of any unauthorized use of your account
  • Ensure you understand and comply with any import regulations in your country for international orders

Products and Services Description

Our Product Range

Northlight Shop specializes in high-quality Christmas decorations including:

  • Artificial Christmas Trees: Crafted with attention to detail for a realistic appearance
  • Christmas Novelty Lights: Designed to add sparkle and magic to your holiday displays
  • Christmas Tree Skirts: Beautiful bases to complement your tree
  • Christmas Wall Decorations: Festive accents for your home interior
  • Tabletop Christmas Decorations: Charming pieces for your holiday tablescapes

Product Information

We strive to provide accurate product descriptions, images, and specifications. However, slight variations may occur, and colors might appear differently on various screens. If you have questions about a specific product, please contact our customer service team before purchasing.

Ordering and Payment Terms

Placing Orders

When you place an order with Northlight Shop:

  • You will receive an order confirmation email acknowledging we’ve received your order
  • Your order represents an offer to purchase which we accept when we ship the items
  • We reserve the right to cancel any order before shipment at our discretion
  • You can modify or cancel your order within 2 hours of placement by contacting our customer service

Payment Methods

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. We do not store your complete payment card details on our servers.

Pricing and Taxes

All prices are listed in US dollars. For international orders, customers are responsible for any customs fees, taxes, or import duties imposed by their country.

Shipping and Delivery

Order Processing

All orders are processed within 1-2 business days after receiving your order. You will receive a confirmation email with tracking information once your order ships.

Shipping Methods

We offer the following shipping options:

  • Standard Shipping: $12.95 via DHL or FedEx, delivered within 10-15 business days after shipping
  • Free Shipping: Available for orders over $50 via EMS, delivered within 15-25 business days after shipping

International Shipping

We ship worldwide, excluding some remote areas in Asia and other isolated regions. Delivery times may vary based on destination and customs processing.

Important: Once your order has shipped, you become the owner of the goods and are responsible for any loss or damage that occurs during transit. Please inspect your package upon delivery and notify the carrier of any visible damage.

Returns and Refunds Policy

Return Timeframe

We accept returns and exchanges within 15 days from the date you receive your items.

Return Conditions

To be eligible for a return or exchange, your item must be:

  • In original condition with all tags attached
  • Unused and in its original packaging
  • Accompanied by the original receipt or order confirmation

Special Note: Due to hygiene and safety reasons, Christmas Novelty Lights that have been removed from their original packaging cannot be returned or exchanged unless they are defective.

Return Process

  1. Contact our team at [email protected] within 15 days of receiving your order
  2. Provide your order number, items to return, and reason for return
  3. Receive a Return Authorization Number and shipping instructions
  4. Securely package items in original packaging
  5. Ship to: Northlight Shop Returns, 173 Carolyns Circle, Dallas, TX 75204, United States
  6. Wait for confirmation email once we process your return

Refund Information

  • Refunds are processed within 3-5 business days after we receive returned items
  • Refunds are issued to your original payment method
  • Depending on your financial institution, it may take 5-10 business days for the refund to appear
  • Original shipping fees are non-refundable unless the return is due to our error

Defective or Damaged Items

If you receive a defective or damaged item:

  • Contact us within 7 days of delivery
  • Include photos of the damage or defect
  • We’ll cover return shipping and send a replacement immediately

Intellectual Property

All content on the Northlight Shop website, including text, graphics, logos, images, and product designs, is the property of Northlight Shop or our content suppliers and is protected by international copyright laws. You may not reproduce, distribute, or create derivative works from any content without our express written permission.

The Northlight Shop name and logo are trademarks of our company. You may not use these marks without our prior written permission.

Liability Limitations

Northlight Shop strives to provide accurate product information and high-quality service. However, we cannot guarantee that:

  • Our website will be uninterrupted or error-free
  • Product descriptions or images are entirely accurate
  • All products will be available at all times

To the fullest extent permitted by law, Northlight Shop shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use our website or products.

Our total liability for any claim related to your use of our website or products shall not exceed the purchase price of the product in question.

Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy, which is incorporated into these Terms and Conditions, explains how we collect, use, and safeguard your data.

By using our website, you consent to the collection and use of information as described in our Privacy Policy.

Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of the State of Texas, United States. Any disputes arising from these terms or your use of our website shall be resolved in the courts of Dallas County, Texas.

We encourage you to contact us directly with any concerns before pursuing formal dispute resolution. We’re committed to working with customers to resolve issues amicably.

Changes to Terms and Conditions

Northlight Shop reserves the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. We encourage you to review these terms periodically for updates.

Your continued use of our website after changes are posted constitutes your acceptance of the modified terms.

Contact Us

If you have any questions about these Terms and Conditions, please contact our customer service team:

Email: [email protected]

Response Time: We typically respond within 24 hours during business days

Mailing Address: Northlight Shop, 173 Carolyns Circle, Dallas, TX 75204, United States

Thank you for choosing Northlight Shop to help create your magical Christmas memories.

These Terms and Conditions were last updated on October 15, 2023.

© 2023 Northlight Shop. All rights reserved.