Returns & Exchanges

Our Commitment to Your Satisfaction

At Northlight Shop, we believe that creating magical Christmas memories should be completely worry-free. Just as we carefully craft each artificial Christmas tree, novelty light, and tree skirt to bring joy to your home, we stand behind the quality of every product we offer. If your Christmas decorations don’t meet your expectations, we’re here to help make things right.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days from the date you receive your items. This gives you plenty of time to ensure your Christmas decorations are perfect for your holiday celebrations.

Conditions for Returns & Exchanges

To be eligible for a return or exchange, your item must be:

• In original condition with all tags attached
• Unused and in its original packaging
• Accompanied by the original receipt or order confirmation

Step-by-Step Return Process

1. Contact Our Team: Email us at [email protected] within 15 days of receiving your order with your return/exchange request
2. Provide Details: Include your order number, the items you wish to return/exchange, and the reason for return
3. Receive Authorization: We’ll email you a Return Authorization Number and shipping instructions
4. Package Your Items: Securely package the items in their original packaging
5. Ship to Us: Send the package to our address (shipping costs are the customer’s responsibility unless the return is due to our error):
   Northlight Shop Returns
   173 Carolyns Circle
   Dallas, TX 75204
   United States
6. Confirmation: We’ll email you once we receive and process your return

Refund Information

Once we receive and inspect your return:

• Processing Time: Refunds are processed within 3-5 business days after we receive your returned items
• Refund Method: Refunds are issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Timing: Depending on your financial institution, it may take 5-10 business days for the refund to appear on your statement
• Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error

Exchange Process

For exchanges:

• Follow the same return process above
• Clearly indicate the item you’d like to exchange for in your email
• We’ll ship your new item once we receive the returned product
• If the exchange item costs more, we’ll invoice you for the difference
• If it costs less, we’ll refund the difference

Defective or Damaged Items

If you receive a defective or damaged item:

• Contact us within 7 days of delivery
• Include photos of the damage or defect
• We’ll cover return shipping and send a replacement immediately

Return & Exchange Request Template

International Returns

As we ship worldwide (excluding some remote areas in Asia and other isolated regions), please note:

• International customers are responsible for return shipping costs
• Customs fees and import duties are non-refundable
• Please mark the package as “Returned Goods” to avoid additional customs charges

Thank you for choosing Northlight Shop to help create your magical Christmas memories. We’re committed to ensuring your complete satisfaction with every purchase.