Privacy Policy

Last Updated: December 2023

At Northlight Shop, we believe that creating magical Christmas memories should be easy and worry-free from start to finish. Just as we carefully craft each artificial Christmas tree, novelty light, and tree skirt to bring joy to your home, we treat your privacy with the same attention to detail and commitment to quality.

1. Information We Collect

To provide you with the best possible Christmas shopping experience, we collect the following types of information:

• Personal Information: Name, email address, shipping address, and phone number when you place an order
• Payment Information: Credit card details (processed securely through our payment partners – Visa, MasterCard, JCB, and PayPal)
• Technical Information: IP address, browser type, device information, and browsing behavior on our site
• Communication Data: Any correspondence with our customer service team

2. How We Use Your Information

We use your information exclusively to enhance your Christmas shopping experience:

• Process and ship your Christmas decorations worldwide (excluding some remote areas)
• Provide customer support and respond to your inquiries
• Improve our website and product offerings
• Send order confirmations and shipping updates
• Prevent fraud and ensure transaction security

3. Data Sharing and Disclosure

We value your trust and only share your information when necessary:

• Payment Processors: We share payment information with our secure partners (Visa, MasterCard, JCB, PayPal) to complete transactions
• Shipping Partners: We provide shipping addresses to delivery services to get your Christmas decorations to your doorstep
• Legal Requirements: We may disclose information when required by law or to protect our rights
• Business Transfers: In the event of a merger or acquisition, customer information may be transferred

We never sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

Your security is our priority, just as quality is our promise in every Christmas decoration we offer:

• All transactions are encrypted and processed through secure payment gateways
• We never store your complete payment information on our servers
• Data is stored on secure servers with limited access
• We implement industry-standard security measures to protect your information
• Regular security assessments ensure ongoing protection

5. Your Rights and Choices

You have control over your personal information:

• Access: You can request details of the personal information we hold about you
• Correction: You can update or correct your information through your account or by contacting us
• Deletion: You may request deletion of your personal information, subject to legal requirements
• Opt-out: You can unsubscribe from marketing communications at any time
• Data Portability: You can request a copy of your data in a readable format

6. Cookies and Tracking Technologies

To make your browsing experience as joyful as decorating your Christmas tree, we use cookies and similar technologies:

• Essential Cookies: Required for basic site functionality and secure checkout
• Analytical Cookies: Help us understand how visitors use our site to improve your experience
• Preference Cookies: Remember your settings and preferences

You can control cookie settings through your browser, though this may affect site functionality.

7. International Data Transfers

As a family business that ships Christmas magic worldwide (excluding some remote areas in Asia and other isolated regions), your data may be transferred internationally to fulfill your orders. We ensure appropriate safeguards are in place for these transfers.

8. Children’s Privacy

Our website is not directed at children under 16. We do not knowingly collect personal information from children without parental consent.

9. Changes to This Policy

We may update this privacy policy to reflect changes in our practices. The updated version will be posted on our website with a revised “Last Updated” date.

10. Contact Us

Thank you for trusting Northlight Shop with your Christmas decorating needs. We’re committed to protecting your privacy while helping you create warm, festive memories with your loved ones.