Welcome to Northlight Shop’s FAQ page! We’re here to help make your Christmas decorating experience as magical and stress-free as possible. Below, you’ll find answers to common questions about our products, shipping, returns, and more. If you don’t see what you’re looking for, feel free to reach out to our friendly team!
Product Questions
What types of Christmas decorations do you offer?
We specialize in a wide range of high-quality, affordable Christmas decorations to bring joy to your home. Our menu includes Artificial Christmas Trees, Christmas Novelty Lights, Christmas Tree Skirts, Christmas Wall Decorations, and Tabletop Christmas Decorations. Each item is designed to create warm, festive memories for your family.
Are your products durable and safe for family use?
Absolutely! At Northlight Shop, we prioritize quality and safety. Our decorations are crafted with care to ensure they’re durable and safe for all ages. From lights to tree skirts, every product is tested to meet high standards, so you can focus on making holiday memories without worries.
Shipping and Delivery
How long does shipping take?
We process orders within 1-2 business days. After that, delivery times vary by option: Standard Shipping (via DHL or FedEx) takes 10-15 days after dispatch, and Free Shipping (via EMS) takes 15-25 days after dispatch. We ship worldwide, but some remote areas in Asia and other locations may be excluded.
What are your shipping options and costs?
We offer two shipping options: Standard Shipping for $12.95, which uses reliable carriers like DHL or FedEx and includes tracking, and Free Shipping on orders over $50, which uses EMS service. Both ensure your Christmas treasures arrive safely and on time.
When should I order to ensure delivery by Christmas?
To guarantee your decorations arrive in time for the holidays, we recommend ordering by Early November for Free Shipping and Late November for Standard Shipping. This helps account for processing and transit times, so you can deck the halls without delay!
Do you ship internationally?
Yes! We’re based in Dallas but ship to most international destinations, bringing affordable Christmas magic worldwide. However, we cannot deliver to some remote areas in Asia and other isolated regions. Check our website for details on your location.
Returns and Exchanges
What is your return policy?
We offer a 15-day return policy from the date you receive your items. If you’re not satisfied, please contact us at
[email protected] to initiate a return. Items must be in original condition for a refund or exchange.
How do I return an item?
To return an item, email our customer care team at
[email protected] within 15 days of receipt. Include your order details, and we’ll guide you through the process. We aim to make returns easy, so you can shop with confidence.
Payment and Account
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient payments. Your transaction is protected, so you can focus on spreading Christmas cheer.
Can I track my order?
Yes! Once your order ships, we’ll email you tracking information. For Standard Shipping, you can monitor delivery via DHL or FedEx, and for Free Shipping, EMS tracking is provided. This way, you can anticipate the arrival of your holiday magic.
General Inquiries
Where is Northlight Shop based?
We’re a family business headquartered at 173 Carolyns Circle, Dallas, US 75204. From our home to yours, we’re dedicated to bringing Christmas joy to doorsteps around the world.
How can I contact customer service?
We’re here to help! Email us at
[email protected] for any questions or concerns. As real people who care about your Christmas experience, we’ll respond promptly to ensure your holiday is perfect.
